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Services

Smart Teller

Introducing smart teller, a new way to bank with ADIB available at selected branches only

List of Smart Tellers machine location
ITM Working hours during Ramdan

Teller Assisted Operation hours

Monday -Saturday

09:00 am - 05:00 pm
09:00 pm - 11:30 pm

Friday

9:00 am to 12:30 pm
02:00 pm - 05:00 pm
09:00 pm - 11:30 pm

Key Features of the Smart Teller Machine(ITM):

Cash Deposit:Up to AED 200,000

Cash withdrawal:Up to AED 100,000 per transaction

Instant Cheque Encashment:Up to AED 100,000 per transaction

Bulk Cheque Deposits:Deposit up to 25 cheques in a single transaction

Instant Debit Card Issuance / Replacement

Instant personal information update (EID, passport, email, mobile & PO Box numbers)

Instant account activation

Accepts deposits of new denominations of 5 AED and 10 AED along with the old denominations

Please Note: You will need to identify yourself using your Emirates ID & fingerprint.

ITMs Location
City Branch Name
Abu Dhabi Shaikh Zayed Main Branch
Al Wahda Mall Branch
Al Najda Branch
Dalma Mall Branch
Bawabat Al Sharq Mall
Madinat Zayed Branch
Zayed International Airport
Al Ain Oud Al Toba Branch
Al Jimi Mall Branch
Makani Mall Branch
Dubai Muhaisnah Branch
Deira Branch
Al Qusais Branch
Shaikh Zayed Road Branch
Dubai Mall Branch
Emirates Airline Head quarter
Al Nahda center
Sharjah Rahmania Mall Branch
Al Juraina Branch
Ajman Al Hamidiya Branch
Al Dhaid Al Dhaid Branch
Ras Al Khaimah Ras Al Khaimah Branch

ITM services

Remote Banker Assisted Services

No Service Name Service Description
1 Cash Deposit Using EID, Up to AED 200K per account , All denominations are accepted , except for coins.
2 Cash Withdrawal Using EID, up to AED 100K per transaction, The available denominations are 1000, 100, 10, 5
3 Cheque Encashment

Using EID, Up to AED100K per cheque, The available denominations 1000, 100, 10, 5, 1, ½, ¼ (fils will be rounded to the nearest 25 fils by increase).
4 Finance products leads
  1. Car Finance
  2. Home Finance
  3. Debt Settlement
  4. Travel Finance
5 Cover card leads All ADIB cards :- ADIB Smiles, ADIB Booking.com, ADIB Cashback, ADIB Rewards, ADIB Emirates Skyward, ADIB Etihad Guest , etc
6 Takaful products leads Covered Cards Takaful
7 Investments solutions leads
  1. Structured Products
  2. Sukuk Portfolio
  3. Khuttati My Plan
  4. ADIB Securities (Tadawoul)

Self-Services

No Service Name Service Description
8 Debit Card Issuance (First card) Instant Classic card for ( CUR, SAV, SPA) - Etihad will be Courier
9 Debit Card Replacement Existing Active classic card - ( CUR, SAV, SPA) -- ( others by courier )/ . ( Currently OSA is not available )
10 Covered Card Replacement Existing card must be active & Delivery within 3-5 workings days
11 Bulk Cheque Deposit (with Debit Card) Multiple of 25 cheque at one time 24/7 , turnaround time 2-3 working days
12 Bulk Cheque Deposit (without Debit card) Multiple of 25 cheque at one time 24/7 , turnaround time 2-3 working days
13 KYC - Update EID info Update EID
14 KYC - Update Passport Info Update Passport details
15 KYC - Update Mail Address ( P.O Box ) Update PO Box
16 KYC - Update Email Address Update Email Address
17 KYC - Update Mobile Info Update Mobile details
18 Pin change Pin change Debit & Covered card
19 Cheque book request Apply for cheque book request
20 Dormant account activation Resident Customer Only & should have one active account to activate rest dormant accounts

Our Smart Tellers are available for:

Teller assisted services:

Monday – Saturday:

From 8:00 AM to 10:00 PM

Friday:

From 8:00 AM to 12:00 PM and from 3:00 PM to 10:00 PM

Sunday:

Public holiday

Self-service:

Self service will be available 24/7 (Available of ITMs in Malls is based on Mall working hours)

ITMs Location

List of Smart Tellers machine location

About ADIB

A Leading Islamic bank with a Strong Customer Franchise

Branches & ATMs

Locate your nearest ADIB Branch, ATM, CCDM or Smart Teller

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