Report Fraud

If you suspect any fraudulent activity, you should act immediately to protect your account. Below are some actions you should take:

• Block your e-channels – mobile banking, internet banking, SMS banking, etc. by calling our hotline numbers listed below to report unauthorized transactions, suspicious logins, or stolen cards.
• Retail Banking: +971 26100116
• Business Banking: +971 26578777
• Block your Cards using the ADIB Mobile Banking App. To do this , go to the ‘Cards’ section , select the relevant card , tap ‘Manage Card’, and then choose ‘Block Card’.
  In case you are unable to access the Mobile Banking App, please call our hotline number without delay.
• Always Freeze / unfreeze cards via mobile banking app.
• Never share any One Time Password (OTPs), PIN number, CVV, passwords or any other banking credentials with anyone.
• Beware of unsolicited/unknown calls, SMS, WhatsApp messages or emails claiming to be from your bank or government entities – hang up and call us immediately to report.
• Remember, ADIB or Government authorities like the Police/UAE Central Bank will never ask you to :
• Share your passwords, OTPs or authentication codes or banking details.
• Transfer your funds to another account to secure your funds.
• Never click on links without verifying the authenticity – check the sender and website address carefully.
• Always verify URLs (Web Links) before entering information - look for any spelling errors ,’https’ and the padlock icon.
• Please ensure you have your mobile app notifications are turned on. Always read the alerts sent by ADIB via SMS or through mobile app notifications.
• Review your account regularly and report any unfamiliar transaction immediately irrespective of the monetary amount - fraudster often test with small amounts first, stay alert and report any unknown transaction, no matter how small the amount seems.