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Notices

Update on fast track to Emirates Skywards Gold Tier for ADIB Emirates Skywards Covered Cards*.

Effective: 5th September 2023

  • ADIB Emirates Skywards World Covered Card customers will not be eligible for fast track to Emirates Skywards Gold Tier
  • ADIB Emirates Skywards World Elite Supplementary Covered Card customers will be eligible for fast track to Emirates Skywards Gold Tier subject to following revised criteria:
    • Customer makes Annual Fee payment of AED 4,500 for Supplementary card.
    • Customer spends AED 5,500 on Emirates Airlines to qualify for Emirates Skywards Gold Tier upgrade in addition to that of Principal cardholder spend qualification of AED 5,500 on Emirates Airlines.

* Revision on fast track to Emirates Skywards Gold Tier will come into effect on anniversary date falling on or after 06 December 2022 for all existing ADIB Emirates Skywards Covered Cards customers.

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* Revision on fast track to Emirates Skywards Gold Tier will come into effect on anniversary date falling on or after 05 September 2023 for all existing ADIB Emirates Skywards Covered Cards customers for cards issued after 25 September 2022.

Following revisions will be applicable for you covered card

Effective: 01st August 2023

1. Revision in the reward points / miles / cashback earned for transactions in the European Economic Area* (EEA)

Card Type Current RewardsRevised Rewards to EEA transactions
Emirates (Skywards Miles)
(per AED 3.68 equivalent)		World Elite / Infinite: 2.0
World / Signature: 1.5		World Elite / Infinite: 0.8
World / Signature: 0.6
Etihad (Etihad Guest Miles)
(per AED 4.0 equivalent)		Platinum: 3.0
Gold: 1.5
Classic: 1.0
Self-funded Platinum: 1.5		Platinum: 1.2
Gold: 0.6
Classic: 0.4
Self-funded Platinum: 1.2
Smiles
(per AED 5.0 equivalent)		Smiles Signature: 15
Smiles Platinum: 10
Smiles Gold: 8
Smiles Classic: 6		Smiles Signature: 6
Smiles Platinum: 4
Smiles Gold: 3
Smiles Classic: 2
Etisalat
(per AED 1.0 equivalent)		Etisalat Signature: 6
Self-funded Signature: 3
Etisalat Platinum: 4
Self-funded Platinum: 2
Etisalat Gold: 3
Self-funded Gold: 2
Etisalat Classic: 1.5
Self-funded Classic: 1.5		Etisalat Signature:1.2
Self-funded Signature: 0.6
Etisalat Platinum: 0.8
Self-funded Platinum: 0.4
Etisalat Gold: 0.6
Self-funded Gold: 0.4
Etisalat Classic: 0.3
Self-funded Classic: 0.3
Rotana
(per AED 1.0 equivalent)		Signature: 3No rewards on EEA transactions
Cashback
(per AED 1 equivalent)		Cashback Gold / Platinum/Football: 1%
Dana: 1.25%
Private Banking Card: 1.5%​
No rewards / cashback on EEA transactions
Reward cards
(per AED 1 equivalent)		Booking.com Infinite: 3.0
Edge / Diamond: 2.5
Booking.com Signature: 2.0
Spice Card: 2.0
Value Card: 2.0
Value+ Card: 2.0		Booking.com Infinite: 0.75
Edge / Diamond: 0.6
Booking.com Signature: 0.5
Spice Card: 0.5
Value Card: 0.5
Value+ Card: 0.5

*European Economic Area (EEA) refers to countries which are part of the European Economic Area as per prevailing Visa/Master guidelines.

Please note:

  1. Covered Card Products not mentioned in the above table are currently out of scope for these changes.
  2. For international transactions outside EEA, the rewards will remain without any change for all Covered Card products.
  3. These changes apply to customers who have received notification from the Bank and to customers who applied for a Covered Card post 01st June 2023.

2. Revision in the Terms and Conditions for Covered Cards

Current ClauseRevised Clause
5.11 The Cardholder shall not use the Card or allow any third party to use the Card in a Transaction prohibited by Shari’a as determined by the Internal Shari’a Supervisory Committee of the Bank. All transactions involving Merchants which the Bank is aware conduct a business prohibited by Shari’a, including but not limited to, alcohol, pork products, gambling, tobacco, casinos, bars, nightclubs, merchants selling and/or providing pornography related products and/or services will be declined. In case of such use, the Bank reserves the right forthwith without notice and without liability to any Cardholder to cancel the Card and the Cardholder shall immediately following such cancellation pay all outstanding amounts in respect of such cancelled Card to the Bank.5.11 The Cardholder shall not use the Card or allow any third party to use the Card in a Transaction prohibited by Shari’a as determined by the Internal Shari’a Supervisory Committee of the Bank. All transactions involving Merchants which the Bank is aware conduct a business prohibited by Shari’a, including but not limited to, alcohol, pork products, gambling, tobacco, casinos, bars, nightclubs, merchants selling and/or providing pornography related products and/or services will be declined. In case of such use, the Bank reserves the right forthwith, without notice and without liability to any Cardholder to cancel the Card and the Cardholder shall, immediately following such cancellation, pay all outstanding amounts in respect of such cancelled Card to the Bank. In the event of any cancellation related to usage of the Card in a manner that is prohibited by Shari'a or law or public policy, the Bank is not under obligation to return any fee already charged to the Card Account in full or on a pro-rata basis.
New Clause5.12 In the event of cancellation of the Card on the request of the Cardholder, the Bank is not under obligation to return any fee already charged to the Card Account in full or on a pro-rata basis.

Terms and Conditions for ADIB Covered Cards are available here

Non-AED Transaction Service Fee and AED International Transaction Service Fee for ADIB Business Cards

Effective: 15th July 2023

Non-AED Transaction Service Fee and AED International Transaction Service Fee for ADIB Business Cards will be revised as follows:

Non-AED Transaction Service Fee

Applicable DateBefore 15th of July 202315th of July 2023 and onwards
ADIB Business Debit Card1.93%*1.99%*
ADIB Business Covered Card3.1%**2.3%***

* Added over and above of both spot rate that is applied by Visa on the date of conversion and the Visa fee.
** Added to the Non-AED transactions' wholesale foreign exchange market spot rate that is selected and applied by Visa on the date of conversion.
*** Added to the Non-AED transactions' wholesale foreign exchange market spot rate that is selected and applied by Visa/MasterCard on the date of conversion in addition to the fee of Visa/MasterCard.

AED International Transaction Service Fee

Applicable DateBefore 15th of July 202315th of July 2023 and onwards
ADIB Business Covered Card1.8%****1.99%****

****For transactions that take place outside the UAE where the Cardholder pays the merchant in AED.

Discontinuation of ADIB Edge Covered Card

Effective: 1st May 2023

ADIB Edge Covered Cards will no longer be sourced from 1st May 2023.

Non-AED Transaction Service Fee and AED International Transaction Service Fee for ADIB Cards 

Effective: 15th June 2023​

Non-AED Transaction Service Fee and AED International Transaction Service Fee for ADIB Cards will be revised as follows:

Non-AED Transaction Service Fee

 Applicable Date
Before 15th of June 202315th of June 2023 and onwards
ADIB Debit Card 1.93%*1.99%*
ADIB Covered Card 3.1%**2.3%***

​* Added over and above of both spot rate that is applied by Visa on the date of conversion and the Visa fee.

** Added to the Non-AED transactions' wholesale foreign exchange market spot rate that is selected and applied by Visa on the date of conversion​

*** Added to the Non-AED transactions' wholesale foreign exchange market spot rate that is selected and applied by Visa/MasterCard on the date of conversion in addition to the fee of Visa/MasterCard. 

AED International Transaction Service Fee

 Applicable date​
Before 15th of June 202315th of June 2023 and onwards
ADIB Covered Card 1.8%****1.99%****

 

****For transactions that take place outside the UAE where the Cardholder pays the merchant in AED.

Mastercard Travel Pass will replace LoungeKey for airport lounge access on eligible ADIB Mastercard covered cards

Effective: 1st April 2023

ADIB Mastercard covered cardholders eligible for airport lounge access benefits, will need to download the Mastercard Travel Pass app, register ADIB MasterCard and generate QR code to access airport lounge. Mastercard will discontinue LoungeKey program on 31 March 2023. Physical ADIB Mastercard will not be accepted, and valid airport lounges can be accessed with eligible ADIB Mastercard via Mastercard Travel Pass app (live on iOS and Android app stores).

Discontinuation of ADIB Spice Covered Card

Effective: 19th January 2023

ADIB Spice Covered Cards will no longer be sourced post 19th January 2023.

Discontinuation of ADIB Cashback Gold Covered Card and ADIB Cashback Platinum Covered Card

Effective: 19th January 2023

ADIB Cashback Gold Covered Cards and ADIB Cashback Platinum Covered Cards will no longer be sourced post 19th January 2023.

Discontinuation of Valet Parking Services at Dubai Courts

Effective: 1st January 2023

Valet parking at Dubai Courts offered on select ADIB Cards will be discontinued. For more details on valet parking locations please visit valet parking locations Thank you.

Discontinuation of ADIB DANA Covered Card

Effective: 1st October 2022

ADIB DANA Covered Cards will no longer be sourced post 1st October 2022.

Discontinuation of ADIB Value+ Covered Card

Effective: 1st October 2022

ADIB Value+ Covered Cards will no longer be sourced post 1st October 2022.

Update on fast track to Emirates Skywards Gold Tier for ADIB Emirates Skywards Covered Cards*.

Effective: 6th December 2022

  • ADIB Emirates Skywards World Covered Card customers will not be eligible for fast track to Emirates Skywards Gold Tier
  • ADIB Emirates Skywards World Elite Supplementary Covered Card customers will be eligible for fast track to Emirates Skywards Gold Tier subject to following revised criteria:
    • Customer makes Annual Fee payment of AED 4,500 for Supplementary card.
    • Customer spends AED 5,500 on Emirates Airlines to qualify for Emirates Skywards Gold Tier upgrade in addition to that of Principal cardholder spend qualification of AED 5,500 on Emirates Airlines.

* Revision on fast track to Emirates Skywards Gold Tier will come into effect on anniversary date falling on or after 06 December 2022 for all existing ADIB Emirates Skywards Covered Cards customers.

Revision of Valet Parking benefit on ADIB Cards – Location and Eligible Cards

Effective: 1st November​ 2022

  • Valet Parking at Yas Mall offered on select ADIB Cards will be discontinued.
  • 2 V​alet Parking visits per month (standard parking only) will be offered for Edge/Diamond Infinite, Booking.com Signature and Dana Mastercard Covered Cards.
  • Valet Parking benefit will not be offered on ADIB Etisalat Platinum, ADIB Smiles Platinum, ADIB Cashback Platinum and ADIB Rotana Covered Cards.

For more details on valet parking locations and eligible cards, please visit valet parking locations.

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Update in earning of Reward Points for ADIB Visa Infinite Covered Cards (Edge and Diamond)

31st of March 2021

Effective 31 May 2021, ADIB Edge Visa Infinite and ADIB Diamond Visa Infinite Covered Card customers will be awarded 0.25 reward points for every AED 1 spend at specific merchants*. No change to earning reward points on other retail spends, i.e. 2.5 reward points for every AED 1 spend.

*Specific Merchants are: Supermarkets, Government Services (e.g. Fines, Taxes), Utilities, Education, Service/Petrol Stations, Real Estate Agents, Public Transport (e.g. Taxis, Metro, Buses), Road Tolls/Salik, Charities/Religious Organizations.

Spice Card

30th November 2020

ADIB Spice Card features will be revised effective 30th January 2021. For more details on revisions to Spice Card features, please visit Spice Card. Thank you.

Discontinue of Valet Parking Services at City Centre Mirdif

1st October 2020

Effective 1st October 2020 complimentary Valet parking at City Center Mirdiff offered on select ADIB Cards will be discontinued. For more details on valet parking locations please visit valet parking locations Thank you.

LoungeKey rates change

1st October 2019

Starting 1st of October 2019 any excess lounge usages and/ or excess guest visit charges will be revised to USD 32 from existing USD 27. All remaining lounge features will remain the same. For full details of your lounge coverage, please visit cards.adib.ae and chose your card type.

ADIB Rotana Rewards Exclusive Visa card

ADIB Rotana Rewards Exclusive Visa card will no longer be sourced post 1st July 2018.

Lounge benefit eligibility update effective 1st January 2019

1st January 2019

Starting 1st of October 2019 any excess lounge usages and/ or excess guest visit charges will be revised to USD 32 from existing USD 27. All remaining lounge features will remain the same. For full details of your lounge coverage, please visit cards.adib.ae and chose your card type.

​Card Type​Current Eligibility​New eligibility Effective 1st of Jan 2019​Terms and Conditions
  • Debit Infinite
  • Edge
  • Booking infinite
​Unlimited​12 complementary visits per calendar year
  • ​Card must be active
  • Minimum of USD 1 international transaction spent on that card in the calendar year before accessing the lounge
  • Minimum spent criteria of USD 1 international transaction spent can be waived on the initial 2 visits to the lounge
  • Complimentary lounge access will be provided for card holder + one guest accompanying; considering the guest access will be tagged as a separate visit and will be counted towards the 12 complimentary visits extended to the cardholder. Each extra or non-qualified visit will be charged USD 27
  • The USD 1 transaction spend can take up to 15 days to reflect on the VISA system.
  • Qualification criterion has to be fulfilled at the time of the visit to the lounge.
  • Qualification criteria applies also towards supplementary card.
  • ​Debit Signature
  • Booking Signature
  • Etisalat Signature
​Unlimited​8 complementary visits per calendar year
  • Card must be active
  • Minimum of USD 1 international transaction spent on that card in the calendar year before accessing the lounge
  • Minimum spent criteria of USD 1 international transaction spent can be waived only towards the first lounge visit
  • Complimentary lounge access is valid only for the cardholder. Each extra or non-qualified visit will be charged USD 27
  • The USD 1 transaction spend can take up to 15 days to reflect on the VISA system.
  • Qualification criterion has to be fulfilled at the time of the visit to the lounge.
  • Qualification criteria applies also towards supplementary card.

Discontinuing ADIB travel desk

11th November 2018

Dear Customer your ADIB Travel Desk service have been discontinued. Please visit our offer and promotions page to explore attractive offers as an ADIB covered card holder https://www.adib.ae/en/Pages/Personal_Offers_And_Promotions.aspx

Update in earning of Etisalat Smiles point for ADIB Etisalat Covered Cards

1st February 2018

Effective from 1st April 2018, ADIB Etisalat Non self-Funded Covered Card customers will be awarded as per the new propositions below for local, international and specific merchant retail spends.

​Etisalat Non self-Funded Covered Card​Revised points ​ ​ ​
​​Classic​GoldPlatinum​​Signature
​Local and International transactions per AED 1​1.53​4​6​
​Specific merchant*  transactions per AED 1​11​1​1​
​Maximum Etisalat Smiles points​Maximum Etisalat Smiles points can be earned per month subject to cover limit of the card up to a maximum of 100,000 Etisalat smiles points​Maximum Etisalat Smiles points can be earned per month subject to cover limit of the card up to a maximum of 100,000 Etisalat smiles points​Maximum Etisalat Smiles points can be earned per month subject to cover limit of the card up to a maximum of 150,000 Etisalat smiles points​Maximum Etisalat Smiles points can be earned per month subject to cover limit of the card.

​Etisalat Self-Funded Covered Card​Revised points ​ ​ ​
​​Classic​GoldPlatinum​​Signature
​Local and International transactions per AED 1​1.53​4​6​
​Specific merchant*  transactions per AED 1​11​1​1​
​Maximum Etisalat Smiles points​Maximum Etisalat Smiles points can be earned per month subject to cover limit of the card up to a maximum of 100,000 Etisalat smiles points​Maximum Etisalat Smiles points can be earned per month subject to cover limit of the card up to a maximum of 100,000 Etisalat smiles points​Maximum Etisalat Smiles points can be earned per month subject to cover limit of the card up to a maximum of 150,000 Etisalat smiles points​Maximum Etisalat Smiles points can be earned per month subject to cover limit of the card.


*Specific merchants in the following card categories will earn miles as per the list below for UAE transactions: Supermarkets, Government Services (e.g. Fines, Taxes, Bonds), Utilities, Education, Service/Petrol Stations, Real Estate Agents, Public Transport (e.g. Taxis, Metro, Buses), Road Tolls/Salik, Charities/Religious Organizations.

Important Notes

  • *No change to ADIB Etisalat Signup points and Annual Fees applicable to the product.
  • *Monthly and Annual Etisalat Bonus Smile Reward Points on Etisalat Signature Card have been discontinued effective from 1st April 2018.
  • Monthly bonus of 5,000 Etisalat Smile Reward Points awarded against Monthly Qualifying Expenditures of AED 10,000 or above and annual bonus 250,000 Etisalat Smile Reward Points awarded against annual Qualifying Expenditures of AED 150,000 or above, will not be awarded to both New and Existing Etisalat Signature Cardholders effective from 1st April 2018.

Covered Card Takaful

1st October 2017

Dear Cover Cardholders enrolled in ADIB Covered Card Takaful Scheme since 1st January 2015 onwards, we hereby inform you that your Takaful coverage on you ADIB Covered Card is now provided by Dubai Islamic Insurance & Reinsurance Company (AMAN) instead of Abu Dhabi National Takaful Company (TAKAFUL) with effect from 1st October 2017. Please note that there will not be any change in your Monthly Contribution Amount or your Takaful coverage & benefits.

For more information about the new Takaful provider, please visit www.aman.ae

Covered Card Takaful

8th June 2016

Click here for details on Covered Card Takaful​

​Revision in Valet Parking Locations for ADIB Visa Infinite / ADIB Visa Diamond Covered Cards​

Dear Customer, Valet parking locations on your ADIB Covered Card have been revised effective 1st April 2016. Kindly visit the respective ADIB Covered Card webpage for details​

Update in earning ​of Etihad Guest Miles for ADIB Etihad Self-Funded​ Covered Cards​​

Effective from 1st March 2016, ADIB Etihad Self-Funded Covered Card customers will be awarded as per the new propositions below​ for local & international retail spends.

​Etihad Self-Funded Covered Card​Revised Miles ​ ​
​​Classic​GoldPlatinum​
​Signup Miles​4,0007,000​15,000​
​Local AED transactions per AED 4​0.300.60​1.10​
​Intl. Non-AED transactions per AED 4​0.300.60​1.50​

Update in earning ​of Etihad Guest Miles for ADIB Etihad Guest Visa Gold and Classic Covered Cards​

Effective from 1st Feb-2016, ADIB Etihad Guest Gold & Classic Covered Card customers will be awarded as per the below new proposition for local & international retail spends.

​ADIB Etihad Guest Visa Covered Card
​(For Murabaha Based only)		​Retail Transaction Type​ ​Previous Miles Earning​Revised Miles Earning
​Gold​Local
International		​1.65 Miles per AED 4
2.0 Miles per AED 4		​1 Miles per AED 4
1.5 Miles per AED 4
​Classic​Local
International		​1.1 Miles per AED 4
1.5 Miles per AED 4		​0.75 Miles per AED 4
1 Miles per AED 4

Important Note: No change to ADIB Etihad Visa Platinum Card, and No Changes to earning miles at specific merchants​.​

Revision to ​Roadside Assistance benefits for ADIB Cards

Dear Customer, Roadside Assistance benefits on your ADIB Card have been revised. ​

Roadside Assistance package includes:​

  • Free Unlimited City Limit Towing Services​
  • Inter Emirate Towing limited to 3 times in a year​
  • Free Jump Start Services
  • Free Flat Tyre Service
  • Free Lock Out Service​
  • Free Fuel Delivery Service
  • Free Vehicle Registration Service once a year​
  • Free Rent a car for 24 hours (normal car) in conjunction with an accident​

Please note Roadside Assistance benefits for ADIB Visa Platinum Rewards and ADIB Titanium MasterCard Rewards Covered Cards have been discontinued effective 1st December 2015.

Update in earning of Etihad Guest Miles for ADIB Etihad Guest Visa Covered Cards

30th September 2015​

Dear Customer, We have changed the earning of miles to reward you when you travel and spend internationally with your ADIB Etihad Guest Visa Covered Cards:​

​ADIB Etihad Guest Visa Covered Card Type​Previous Miles Earning​​Revised Miles Earning for Local Retail Spend*​Revised Miles Earning for International Retail Spend
​Platinum​2.5 Miles per AED 4​2.2 Miles per AED 4​3 Miles per AED 4
​Gold​2 Miles per AED 4​1.65 Miles per AED 4​2 Miles per AED 4
​Classic​​1.5 Miles per AED 4​​1.1 Miles per AED 4​1.5 Miles per AED 4​

*Specific merchants in the following card categories will earn miles as per the list below for UAE transactions: Supermarkets, Government Services (e.g. Fines, Taxes, Bonds), Utilities, Education, Service/Petrol Stations, Real Estate Agents, Public Transport (e.g. Taxis, Metro, Buses), Road Tolls/Salik, Charities/Religious Organisations.​​​

  • A​DIB Etihad Guest Visa Platinum Card: 1 Mile
  • ADIB Etihad Guest Visa Gold Card: 0.5 Miles​
  • ADIB Etihad Guest Visa Classic Card: 0.25 Miles

Update in Product Terms for self-funded Etihad​ Guest Visa Cards​

​17th September 2015​

The self-funded Etihad Cards will receive Etihad Miles as below​:

​Etihad self-funded CardApplicable Annual FeeWelcome/signup miles​Miles Earning
​Platinum​AED 700
​3000 Miles
1 Mile per AED 4 Retail Purchase
​Gold​AED 350​2000 Miles
0.5 Mile per AED 4 Retail Purchase
​Classic​AED 200
​1000 Miles
0.25 Mile per AED 4 Retail Purchase​

Note:

  • Welcome Signup Miles will be applicable for new self-funded Etihad Card only.
  • No Miles applicable for Cash withdrawal transactions

Transferring customers

If you are transferring to ADIB, we recently sent you an email/letter outlining some key information regarding your card/account. Please find below additional information relevant to your account transfer:

  • ​SERCO BPO Services FZ has been appointed by ADIB to act as an agent on your behalf in order to simplify the documentation execution and issuance process for your ADIB card/account.
  • If you have any questions regarding your transfer or appointment of the third party agent please call us on 04-428 6000 and we will ensure a bank official contacts you at a convenient time.
  • Also, you will be receiving your detailed terms and conditions as part of the welcome pack as communicated to you in our recent email or letter.

Please note that ADIB will never request you to send/share sensitive information in any unsecured communications such as email.

Amendment to T&Cs:

Clause 14 of ADIB Covered card terms & conditions to be read as:

  • 14.10.1 In the event of payment default by the Customer, ADIB shall be entitled to open an account at ADIB and present the promissory note or security cheque provided by the Customer together with the card application form.
  • 14.10.2 The security held against the Card Account, such as salary assignment, promissory note, security cheque, deposit, guarantee or any other security shall not be released until forty five (45) business days after the cancellation and full settlement of the Card Limit (if any).

We apologize for any in​convenience related to lounge access; We are working on resolving the lounge access on a priority.​

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