TOOLS & CALCULATORS HELP ME CHOOSE A CARD

You can perform the below functions using smart teller:

  • Cash Deposit / Withdrawal (Up to AED 100,000)
  • Instant Cheque Encashment
    • Up to AED 100,000
  • Cheque Deposit (Up to 25 cheques in one transaction)
  • Instant Debit Card Issuance / Replacement
    • Instant Printing for Classic Debit ,Classic Dana, Gold & Diamond cards
    • Other Debit Cards can be requested for delivery via courier​
  • ​Instant personal information update (EID, passport, email, mobile & PO Box numbers)​
  • Instant account activation ​

Please Note: You will need to identify yourself using your Emirates ID & fingerprint.


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Our Smart Tellers are available for:

Teller assisted services:

Monday – Saturday:

From 8:00 am to 11:30 pm

Friday:

  1. From 7:30 AM to 12:30 PM
  2. From 3:30 PM to 10:30 PM

Self-service:

Self service will be available 24/7 ( Available of ITMs in Malls is based on Mall working hours)​​​​

ITM servic​es




Service Type ​No Service Name ​Service Description
Remote Banker Assisted Services 1 Cash Deposit Using EID, up to AED100K per Transaction . All denominations are accepted, except for coins.
2 Cash Withdrawal Using EID up to the amount of AED100K per day, the available categories are 1000, 100, 10, 5
3 Cheque Encashment

Individual, up to the amount of AED50K (greater than AED25K , subject to successful call back)

The available denominations 1000, 100, 10, 5, 1, ½, ¼ (fils will be rounded to the nearest 25 fils by increase).

4 Finance products leads
  1. Car Finance
  2. Home Finance
  3. Debt Settlement
  4. Travel Finance
5 Cover card leads All ADIB cards :- ADIB Smiles, ADIB Booking.com, ADIB Cashback, ADIB Rewards, ADIB Emirates Skyward, ADIB Etihad Guest , etc
6 Takaful products leads Covered Cards Takaful
7 Investments solutions leads
  1. Structured Products
  2. Sukuk Portfolio
  3. Khuttati My Plan
  4. ADIB Securities (Tadawoul)
​​ Self-Services 8 Debit Card Issuance (First card) Instant Classic card for ( CUR, SAV, SPA) - Etihad will be Courier
9 Debit Card Replacement Existing Active classic card - ( CUR, SAV, SPA) -- ( others by courier )/ . ( Currently OSA is not available )
10 Covered Card Replacement Existing card must be active & Delivery within 3-5 workings days
11 Bulk Cheque Deposit (with Debit Card) Multiple of 25 cheque at one time 24/7 , turnaround time 2-3 working days
12 Bulk Cheque Deposit (without Debit card) Multiple of 25 cheque at one time 24/7 , turnaround time 2-3 working days
13 KYC - Update EID info Update EID
14 KYC - Update Passport Info Update Passport details
15 KYC - Update Mail Address ( P.O Box ) Update PO Box
16 KYC - Update Email Address Update Email Address
17 KYC - Update Mobile Info Update Mobile details
18 Pin change Pin change Debit & Covered card
19 Cheque book request Apply for cheque book request
20 Dormant account activation Resident Customer Only & should have one active account to activate rest dormant accounts