ADIB Direct





ADIB Direct offers state of the art cash management solutions covering all working capital needs locally, regionally and globally.

This secure and centralized platform will allow you to view your account information and transact in real time from your computer and mobile devices. The platform will soon include Trade Finance and FX solutions that you will be able to access from the comfort of your office.


We have introduced flexible and configurable transactions limits which will be applied by default to your account so that you have better and secured control over the threshold of your payments.

Key features include:

  • Customizable dashboards providing you with holistic financial information and forecasting tools for your accounts with ADIB as well as other banks
  • Straight through payments reducing transaction time and cost
  • Detailed status and information on all your transactions
  • Alerts and Notifications via web, mobile and smart watch devices
  • Digital customer service and requests
  • And much more…

For more information on all our Transaction Banking Products please download the detailed product brochure

ADIB DIRECT (Inquires, Payments & Service Request)

Digital Online banking platform with seemless access across all devices for efficiently managing your accounts, initiating commercial and salary payments as well as enquiry options for all cash management products.

ADIB Direct Registration Form

INDEMNITY FORM (for sending instructions through email, fax and mail messenger)

Register Online for ADIB Direct without visiting any branch. Download and fill the ADIB Direct Registration Form along with the Indemnity Form and send the scanned copies from your registered email address as per ADIB records to the respective email addresses:

Attach a copy of valid Identification Document(s) of the authorized signatory(ies) with the application form

INDEMNITY FORM

ADIB PAYROLL SERVICES

Wage Protection System (WPS)
Payroll solutons through ADIB’s online portal with instant salary credit

WPS Service

ADIB OFFICE BANKING

Cash/Cheques Collection & Delivery
Get cash & cheques collected & deposited into your account & get cash delivered to your office.

Cash/Cheques Collection & Delivery

Smart Cash Deposite Machines
Deposit cash securely in the machine and get same day credit to your account.

Smart Cash Deposit Machines

Remote Cheque Scanning
Scan your collection cheques and get them cleared quickly.

Cheque Scanning

Cheque Printing
Enjoy the ease of printing your digitaly signed customized cheques at your own premises or remote location.

Cheque Printing

ADIB COLLECT

Direct Debits
Get greater convinience & manage your recurring customer payments through a secured automated process.

Direct Debits

Virtual Accounts
Simplify your collection reconciliation through virtual accounts that you can open online.

Virtual Accounts

ADIB CONNECT

Host-to-Host
Enabling you to connect your systems directly with our systems for greater efficiencies, allowing you to send bulk payments directly to ADIB’s payment engine.

Host-to-Host

SWIFT for Corporates
Set up automated secure two way transfer channel for high volume transactions between the Customer and the Bank, via SWIFT network.

SWIFT for Corporates

ADIB LIQUIDITY

Liquidity Structure
Optimize your account and maximize the benefits through our automated sweeping solutions, reporting and specialized solutions.

Liquidity Structure

VALUE ADDED SERVICES

Multi Bank Reporting
Consolidated statement for multiple accounts activities of various banks.

Multi Bank Reporting

Security Token Acknowledgement
Enable two factor authentication for login and payment transactions

Security Token Acknowledgement

Special Cheque Request
Order customized special pre-printed cheque stationary with your company logo.

Special Cheque Request

Group Account Linking
Access all ADIB accounts of related entities under one consolidated group setup for convenience.

Group Account Linking

Transaction Limit Increase
Increase your transaction limits for online transactions on ADIB Direct – BOX on the side with limit

Transaction Limit Increase

TRADE FINANCE

Wide array of Import and Export trade financing solutions to meet your working capital needs.

Trade Finance

Cards Services

Enabling you to go cash-less with total peace of mind our eDirham Prepaid Card

eDirham Card

Cash Management Services (Terms and Conditions)

All Terms and Conditions for ADIB Direct as well as Cash Management Products and Services in one place for easy reference .

Terms and Conditions

General Questions

What is ADIB Direct

ADIB DIRECT is Abu Dhabi Islamic Bank’s NEW Corporate ADIB Direct platform which would replace eADIB platform in a phased approach

How do I access ADIB Direct?

ADIB DIRECT can be accessed from https://adibdirect.com/iportalweb

OR Go to www.ADIB.com > Login > ADIB Direct

What are the system and browser requirements for using the new portal?

ADIB Direct is best experience using Internet Explorer V 11, Google Chrome V 69, Fire Fox V 61 and Apple Safari V 10.1 and above

What languages is ADIB Direct available in?

Currently ADIB Direct is available in English language however in the near future Arabic language option will also be included

Can I use ADIB DIRECT on my mobile Smartphone?

Our new Mobile Banking App is called ‘ADIB Business Direct’ and is designed specifically for use on your iPhone or Android smartphone. You can download the app from the App Store or Google Play

Can I use ADIB DIRECT outside of the UAE?

Yes, you can access ADIB Direct anywhere that you have an internet connection

What the charges for using ADIB Direct?

Please refer to the schedule of charges mentioned on ADIB website, link below

Wholesale BankingClick here
Business BankingClick here

New Features and Functions

What are the new features of ADIB DIRECT?

Web

  • Improved usability and efficiency with context-based menus
  • Customizable Dashboard with enriched information reporting and self-service MIS reports
  • Enhanced graphical representation of your key information
  • Configurable Transaction limits for greater security and payment authorization

Mobile

  • Intuitive mobile apps for iOS and Android smart phone / tablet users
  • Variety of Payment Types Available
  • Own Account & Within Bank Payments

Login and Registration (Migrated Clients)

How do I register and start using the new ADIB Direct portal ?

For our existing clients who are already using our current eADIB Portal, we are in process of migrating such customers to our new ADIB Direct portal in a phased approach. You will receive an email from the bank at the time of migration. Further when the customer receives communication, they needs to follow steps as given in attached sheet.

I am a migrated client, which password should I use on first login to ADIB Direct ?

On first time login to ADIB Direct, you need to use the existing password of eADIB (existing system)

I've forgotten my eADIB Login Id. What should I do?

If you have forgotten your current eADIB Login ID please contact as per below information:
Call ADIB Helpline +971(2) 6578777 for BBD Customers OR Email gtbhelpdesk@adib.com for WBG Customers

I've forgotten my eADIB Password. What sould I do?

If you have forgotten your current eADIB Password, then please navigate to existing eADIB login page and click on “Forgot Password” option and follow the steps. Once you are through with changing your password on eADIB successfully then you can use the same to login ADIB Direct. You would be asked to create your new password for ADIB Direct after two factor authentication process (OTP) which will be sent on your registered Mobile number with ADIB.

My user id is locked / disabled, what should I do?

If your existing Login ID is disabled in eADIB, Please contact as per below information :
Call ADIB Helpline +971(2) 6578777 for BBD Customers OR Email gtbhelpdesk@adib.com for WBG Customers

Login and Registration (New Client)

I have received my Login ID on mail, How to access ADIB Direct?

For new clients who are not presently using current eADIB portal or are new to ADIB, we request them to reach out to their respective RMs or to any of our ADIB Branches to complete one time registration process to access ADIB Direct platform. Additionally the Registration Form may also be downloaded from our website www.adib.ae

I have forgotten my password and/or security questions what should I do?

Please reset your password and/or security questions by clicking on the ‘Forgot Password’ option on the login page. Forgot password option is not available through Mobile App.

I've forgotten my ADIB Direct Login Id. What should I do?

If you have forgotten your current ADIB Direct Login ID please contact as per information: Call ADIB Helpline +971(2) 6578777 for BBD Customers OR Email gtbhelpdesk@adib.com for WBG Customers

My user id is locked / disabled, what should I do?

Please reset your password and/or security questions by clicking on the ‘Forgot Password’ option on the login page. Forgot password option is not available through Mobile App.

I am unable to unlock my user id using the portal?

Please contact as per information: Call ADIB Helpline +971(2) 6578777 for BBD Customers OR Email gtbhelpdesk@adib.com for WBG Customers

While login attempt, security questions are not proper and I am unable to login?

Please make sure that you are using the correct spelling of username, if you still having the same issue, communicate with our customer support helpline. Call ADIB Helpline +971(2) 6578777 for BBD Customers OR Email gtbhelpdesk@adib.com for WBG Customers

What do I do if I don't receive a One Time Password via SMS and/or email on ADIB Direct (eADIB)?

Regenerate the code by clicking on ‘Resend OTP’ or 'Resend OTP on Email'. For further assistance please call ADIB Helpline +971(2) 6578777 for BBD Customers OR Email gtbhelpdesk@adib.com for WBG Customers

Security Features

How can I use the security token device to authorize transaction?

Your existing security token device will be valid for transaction on the ADIB Direct

I've lost my security token device, what should I do?

Please reach out to your respective RM or contact you nearest branch to send a new token issuance request letter to the service team

Can I use the token device for multiple users?

As per ADIB security policy we do not allow the security token device to be assigned to more than one user.

What do I do if I've changed my mobile phone number or email address?

ADIB always sends notifications on your registered mobile number, including One Time Passwords for use in ADIB Direct. If you would like to change the registered mobile phone number or email address, please obtain and submit an Application form for User Profile Amendment from the nearest branch or your RM mentioning the user id, account number, new mobile number/email address and our related team will update the records accordingly.

Can I register an overseas phone number to receive my ADIB Direct One Time Password SMS on?

You can register an overseas mobile number with us, and we’ll send your SMS One Time Password to it. However, your mobile service provider may prevent you from receiving the SMS.

What security is in place to authenticate transactions on ADIB Direct?

ADIB Direct uses One Time Passwords (OTPs) as a second level of security to authenticate your transactions at the time of authorization

During Online Banking Registration or migration > Online Banking’s One Time Password (OTP) is a 6 digit code generated and sent to your registered mobile number or email address. This provides a second level of security when you try to login for the first time.

During Payment file upload and payment approvals > ADIB provides physical tokens or mobile app soft tokens which generate a 6 digit code each time on demand. These need to be entered in order to proceed with the upload or approval action.

Account Inquiries and Transactions

What services are available in Online Banking?
  • View balance (accounts and cards)
  • View transaction history and details of each transaction
  • View your account statement & export in different formats (excel, pdf)
  • Transfer money between your own accounts or cards in ADIB (Book Transfer)
  • Transfer money to other accounts or cards in ADIB (Book Transfer)
  • Transfer money to other accounts or cards in the UAE (Domestic Payments)
  • Make international transfers by transferring money to banks outside of the UAE (International Payments)
  • Pay Salaries (WPS or non-WPS)
  • Pay your Utility Bills
  • Manage your beneficiaries
  • Schedule all your payments for recurring transfers
  • Initiate Service Requests (SR) for cheque books, account opening, finances and covered card
  • Setup standing instructions with various frequencies. (daily, fortnightly, weekly, monthly)
How much payment transaction history can I see on ADIB Direct web portal and mobile app?

From the web portal you may also view, search and export the Payment transaction history for the last 6 months while from the Mobile app you can view payment transaction history for the last 6 months

How much account details / history can I see on ADIB Direct web portal and mobile app

From the web portal you can view and download your account details / history for the last 5 Years within a date range of 6 Months while the mobile app shows account history for the last 2 months only.

How many pre-generated estatements are available on ADIB Direct web portal?

You may download pre-generated estatements for the last 6 months from the web portal. For subscribing to estatements please contact your relationship manager or nearest branch.

Can I initiate transactions for processing at future value dates?

Yes, a future value date may be selected on the payment initiation screen for processing on the future value date.

How do I know that a particular transaction is processed?

The transaction status will change to 'Processed by Bank' in the account summary widget.

Who should I contact for any discrepancy in transactions summary?

Please Call ADIB Helpline +971(2) 6578777 for BBD Customers
OR
Email gtbhelpdesk@adib.com for WBG Customers

What are the different charge types when I make a domestic or international payment?

SHA charges ADIB charges for the transfer are debited from your account. Correspondent bank and/or beneficiary bank charges, if any, will be deducted from the amount that the beneficiary receives.

OUR charges You will bear all charges. Fee for both ADIB and Correspondent bank and/or beneficiary bank will be debited from your account. The beneficiary will receive the full amount of the transfer.

BEN charges Beneficiary will bear all charges. Fee for both ADIB and Correspondent bank and/or beneficiary bank will be debited from the beneficiary and he will receive the deducted amount.

Can I create bulk payment for domestic and International Payments?

Yes, you can create bulk payment upload files and salary upload file as well.
For detailed help Please refer to the online flash help demos on the below link https://adibdirect.com/iportalweb/iportal/demo_files/index.html

Are the bulk payments uploads secure?

Yes; the bulk payments is secured with encryption technology (AES 256 protocol). We provide an option on ADIB Direct to download the encryption tool to encrypt the payment transaction files before the upload process. Once the encrypted file is uploaded by the client ADIB Direct will be able to decrypt and process the same at bank end.

Can I create new users or modify the information of existing users on ADIB Direct?

With ADIB Direct you don’t need to worry about administration tasks anymore. ADIB Direct Just visit the nearest branch in order to fill and sign a request form for adding or amending any existing setup information or access right. All such requests will need to be signed by authorized signatories of the company.

How can I setup payment approval workflow to delegate my accountant to prepare the transactions, then to be approved by me?

With ADIB Direct you don’t need to worry about administration tasks anymore. Just visit the nearest branch in order to fill and sign a request form for adding or amending any existing setup information or payment approval workflow. All such requests will need to be signed by authorized signatories of the company.

Beneficiary Maintenance

How do I create a beneficiary for a payment in Online Banking?

You can create a beneficiary while initiating a payment by saving the beneficiary information for future use. Beneficiary may also be created from the Add Beneficiary option on the Account Services tab

Can I create new beneficiary using mobile app?

Beneficiaries may only be created using the web portal

Can I upload my beneficiaries CSV file list to online access directly and save the details?

Yes with ADIB Direct, you can upload the beneficiaries list which may be used to initiate transactions later

Does the beneficiary addition on ADIB Direct need further approval by ADIB?

No approval is required from ADIB; once the beneficiary is created by the initiator it would need approval by client authorized signatory.

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