ADIB Direct

ADIB DIRECT is Abu Dhabi Islamic Bank’s NEW Corporate ADIB Direct platform which would replace eADIB platform in a phased approach

ADIB DIRECT can be accessed from https://adibdirect.com/iportalweb

OR Go to www.ADIB.com > Login > ADIB Direct

ADIB Direct is best experience using Internet Explorer V 11, Google Chrome V 69, Fire Fox V 61 and Apple Safari V 10.1 and above

Currently ADIB Direct is available in English language however in the near future Arabic language option will also be included

Our new Mobile Banking App is called ‘ADIB Business Direct’ and is designed specifically for use on your iPhone or Android smartphone. You can download the app from the App Store or Google Play

Yes, you can access ADIB Direct anywhere that you have an internet connection

Please refer to the schedule of charges mentioned on ADIB website, link below

Wholesale BankingClick here
Business BankingClick here

Web

• Improved usability and efficiency with context-based menus
• Customizable Dashboard with enriched information reporting and self-service MIS reports
• Enhanced graphical representation of your key information
• Configurable Transaction limits for greater security and payment authorization

Mobile

• Intuitive mobile apps for iOS and Android smart phone / tablet users
• Variety of Payment Types Available
• Own Account & Within Bank Payments

For our existing clients who are already using our current eADIB Portal, we are in process of migrating such customers to our new ADIB Direct portal in a phased approach. You will receive an email from the bank at the time of migration. Further when the customer receives communication, they needs to follow steps as given in attached sheet.

On first time login to ADIB Direct, you need to use the existing password of eADIB (existing system)

If you have forgotten your current eADIB Login ID please contact as per below information:
Call ADIB Helpline +971(2) 6578777 for BBD Customers OR Email gtbhelpdesk@adib.com for WBG Customers

If you have forgotten your current eADIB Password, then please navigate to existing eADIB login page and click on “Forgot Password” option and follow the steps. Once you are through with changing your password on eADIB successfully then you can use the same to login ADIB Direct. You would be asked to create your new password for ADIB Direct after two factor authentication process (OTP) which will be sent on your registered Mobile number with ADIB.

If your existing Login ID is disabled in eADIB, Please contact as per below information :
Call ADIB Helpline +971(2) 6578777 for BBD Customers OR Email gtbhelpdesk@adib.com for WBG Customers

For new clients who are not presently using current eADIB portal or are new to ADIB, we request them to reach out to their respective RMs or to any of our ADIB Branches to complete one time registration process to access ADIB Direct platform. Additionally the Registration Form may also be downloaded from our website www.adib.ae

Please reset your password and/or security questions by clicking on the ‘Forgot Password’ option on the login page. Forgot password option is not available through Mobile App.

If you have forgotten your current ADIB Direct Login ID please contact as per information: Call ADIB Helpline +971(2) 6578777 for BBD Customers OR Email gtbhelpdesk@adib.com for WBG Customers

Please reset your password and/or security questions by clicking on the ‘Forgot Password’ option on the login page. Forgot password option is not available through Mobile App.

Please contact as per information: Call ADIB Helpline +971(2) 6578777 for BBD Customers OR Email gtbhelpdesk@adib.com for WBG Customers

Please make sure that you are using the correct spelling of username, if you still having the same issue, communicate with our customer support helpline. Call ADIB Helpline +971(2) 6578777 for BBD Customers OR Email gtbhelpdesk@adib.com for WBG Customers

Regenerate the code by clicking on ‘Resend OTP’ or 'Resend OTP on Email'. For further assistance please call ADIB Helpline +971(2) 6578777 for BBD Customers OR Email gtbhelpdesk@adib.com for WBG Customers

Your existing security token device will be valid for transaction on the ADIB Direct

Please reach out to your respective RM or contact you nearest branch to send a new token issuance request letter to the service team

As per ADIB security policy we do not allow the security token device to be assigned to more than one user.

ADIB always sends notifications on your registered mobile number, including One Time Passwords for use in ADIB Direct. If you would like to change the registered mobile phone number or email address, please obtain and submit an Application form for User Profile Amendment from the nearest branch or your RM mentioning the user id, account number, new mobile number/email address and our related team will update the records accordingly.

You can register an overseas mobile number with us, and we’ll send your SMS One Time Password to it. However, your mobile service provider may prevent you from receiving the SMS.

ADIB Direct uses One Time Passwords (OTPs) as a second level of security to authenticate your transactions at the time of authorization

During Online Banking Registration or migration > Online Banking’s One Time Password (OTP) is a 6 digit code generated and sent to your registered mobile number or email address. This provides a second level of security when you try to login for the first time.

During Payment file upload and payment approvals > ADIB provides physical tokens or mobile app soft tokens which generate a 6 digit code each time on demand. These need to be entered in order to proceed with the upload or approval action.

• View balance (accounts and cards)
• View transaction history and details of each transaction
• View your account statement & export in different formats (excel, pdf)
• Transfer money between your own accounts or cards in ADIB (Book Transfer)
• Transfer money to other accounts or cards in ADIB (Book Transfer)
• Transfer money to other accounts or cards in the UAE (Domestic Payments)
• Make international transfers by transferring money to banks outside of the UAE (International Payments)
• Pay Salaries (WPS or non-WPS)
• Pay your Utility Bills
• Manage your beneficiaries
• Schedule all your payments for recurring transfers
• Initiate Service Requests (SR) for cheque books, account opening, finances and covered card
• Setup standing instructions with various frequencies. (daily, fortnightly, weekly, monthly)

From the web portal you may also view, search and export the Payment transaction history for the last 6 months while from the Mobile app you can view payment transaction history for the last 6 months

From the web portal you can view and download your account details / history for the last 5 Years within a date range of 6 Months while the mobile app shows account history for the last 2 months only.

You may download pre-generated estatements for the last 6 months from the web portal. For subscribing to estatements please contact your relationship manager or nearest branch.

Yes, a future value date may be selected on the payment initiation screen for processing on the future value date.

The transaction status will change to 'Processed by Bank' in the account summary widget.

Please Call ADIB Helpline +971(2) 6578777 for BBD Customers
OR
Email gtbhelpdesk@adib.com for WBG Customers

SHA charges ADIB charges for the transfer are debited from your account. Correspondent bank and/or beneficiary bank charges, if any, will be deducted from the amount that the beneficiary receives.

OUR charges You will bear all charges. Fee for both ADIB and Correspondent bank and/or beneficiary bank will be debited from your account. The beneficiary will receive the full amount of the transfer.

BEN charges Beneficiary will bear all charges. Fee for both ADIB and Correspondent bank and/or beneficiary bank will be debited from the beneficiary and he will receive the deducted amount.

Yes, you can create bulk payment upload files and salary upload file as well.
For detailed help Please refer to the online flash help demos on the below link https://adibdirect.com/iportalweb/iportal/demo_files/index.html

Yes; the bulk payments is secured with encryption technology (AES 256 protocol). We provide an option on ADIB Direct to download the encryption tool to encrypt the payment transaction files before the upload process. Once the encrypted file is uploaded by the client ADIB Direct will be able to decrypt and process the same at bank end.

With ADIB Direct you don’t need to worry about administration tasks anymore. ADIB Direct Just visit the nearest branch in order to fill and sign a request form for adding or amending any existing setup information or access right. All such requests will need to be signed by authorized signatories of the company.

With ADIB Direct you don’t need to worry about administration tasks anymore. Just visit the nearest branch in order to fill and sign a request form for adding or amending any existing setup information or payment approval workflow. All such requests will need to be signed by authorized signatories of the company.

You can create a beneficiary while initiating a payment by saving the beneficiary information for future use. Beneficiary may also be created from the Add Beneficiary option on the Account Services tab

Beneficiaries may only be created using the web portal

Yes with ADIB Direct, you can upload the beneficiaries list which may be used to initiate transactions later

No approval is required from ADIB; once the beneficiary is created by the initiator it would need approval by client authorized signatory.