Abu Dhabi, UAE – April 26, 2021: Abu Dhabi Islamic Bank (ADIB), a leading financial institution, has been named the no. 1 Bank in UAE on the Forbes list of World's Best Banks 2021. The annual list featured the top 500 banks worldwide from across 28 different countries, with 5 new countries added this year including the UAE. ADIB’s ranking was based on customer satisfaction and feedback where ADIB received high scores across the different dimensions of the survey including satisfaction, customer service, financial advice, and digital services.
For the third year running, Forbes has partnered with Statista to produce the list where 43000 customers were surveyed more for their opinions and rated the banks on an overall recommendation and satisfaction, as well as five sub-dimensions: trust, terms and conditions, customer services, digital services and financial advice.
H.E Jawan Awaidah Suhail Al Kaili, Chairman of ADIB, said: “We are honoured to be recognised as the top ranked bank in the UAE by Forbes magazine as part of their inaugural country list in the World’s Best Banks 2021 survey. It is a clear testament to the success of our customer-centric approach, digital transformation, and the hard work and dedication of all our employees. as they worked selflessly throughout this unprecedented time to assist our customers navigate through this pandemic. We remain focused on continuously supporting our customers and the wider community not just through financial support but also by providing guidance and advice on managing their finances in these challenging times."
ADIB continues to support the country’s economic recovery during the Covid-19 pandemic, helping customers through the deferral of finance repayments and fee waivers to help alleviate the financial pressures faced by individuals and businesses. The bank also launched several innovative solutions that enable customers to conduct their banking transactions in a flexible, convenient and secure way. More than two million transactions are executed every month through the ADIB mobile banking app, with 78% of registered customers currently being reached through the bank's digital channels.
ADIB continues to be recognised for its success in the Islamic banking sector, receiving numerous awards in recent months including ‘Best Islamic Digital Bank’ and ‘Innovator in Islamic Finance’ awards by Global Finance. The bank was also named ‘World’s Best Islamic Bank’ by the FT’s The Banker Magazine and ‘Best Islamic Bank in the Middle East’ at the MEA Finance Awards 2020.
For more information on the World’s Best Banks 2021 survey,