Abu Dhabi, 12 June, 2019: Abu Dhabi Islamic Bank (ADIB), a leading financial
institution, has launched a new “Express Finance” service, through its mobile
app providing qualifying customers with instant access to personal. Created in
the bank’s Digital Lab, Express Finance, which enables approved customers to
receive funds in as little as 30 minutes, is the latest innovative product to
be unveiled as part of the bank’s digital transformation strategy.
Pre-approved ADIB customers
seeking personal finance can now complete all application steps on their
smartphone via ADIB’s state of the art mobile app and receive their funds the
same day without the need to visit any of our branches or to manually sign on
any document. While the process for customers is quick, easy and secure, the
risk methodology applied by the bank is still rigorous to ensure customers are getting
a finance facility within their means.
Philip King, Global Head of Retail
Banking at ADIB, said: “A core focus for ADIB is to implement smart digital
technologies which can make our customers’ lives easier. Available through the
ADIB mobile app, Express Finance offers a quick and convenient channel for pre-approved
customers to access funding and support their financial needs. The whole process
can now be completed seamlessly on a smartphone with ADIB’s highly-qualified
team providing due diligence behind the scenes to ensure the bank continues to
provide finances in a responsible and secure manner. This is the latest customer-focused
solution developed in ADIB’s Digital Lab, with a series of further
announcements planned for the second half of the year.”
With ADIB’s Express Finance
service, the latest pioneering output from bank’s Digital Lab, pre-qualified
UAE Nationals can receive financing of up to AED 250,000 while expats can
obtain up to AED 100,000.
“Consumer behavior has shifted
significantly and having easy to use and convenient access to finance is
becoming mainstream. Our Express Finance
feature meets the needs of today’s consumers who want a safe, fast and easy
access to finance,” said Serhat Yildirim, ADIB’s Chief Digital Officer.
ADIB is currently undergoing a
digital transformation strategy to boost the bank’s productivity and enhance
the customer experience. An initial phase in the bank’s digital development
programme was the launch of ADIB Express, a new generation of
technology-enabled branch balancing automation with a highly-personalised
ADIB has seen rapid growth in
the use of digital channels by its customers with over 2 million mobile
transactions now initiated via the ADIB mobile banking app every month.
ADIB has received numerous
awards for its digital and retail banking offering in recent months including ‘Best
Bank for Customer Experience’ for the 8th year in a row at the
Banking Customer Experience Benchmarking Index Awards and ‘Best Islamic Digital
Bank’ by Global Finance.