As part of Abu Dhabi Islamic Bank PJSC (ADIB)’s commitment to ensuring that its customers are treated with the utmost care, ADIB has made important changes to its terms and conditions, data privacy framework and its approach to sharing promotional materials with its customers. These changes have been made in line with obligations in respect of the Consumer Protection Regulation issued in 2021 by the Central Bank of the UAE. The regulations define requirements in relation to, amongst other aspects, data privacy, marketing consent and transparency in financial activities carried out by ADIB.

A brief overview of the updates is provided below:

Terms and Conditions

In line with the Consumer Protection Regulation, Abu Dhabi Islamic Bank, PJSC (ADIB) has updated its terms and conditions for all products and services. For more information we invite you to read the updated terms and conditions :

(the revised T&Cs are effective 1 March 2022).

Privacy Policy

ADIB is committed to protecting your privacy, whether you are an employee, customer, third party, or shareholder of the bank. ADIB commits to full transparency in terms of how your personal data is handled and shared. This also ensures that you are always in control of your data through the rights that you have been granted in applicable data privacy legislation, including the Consumer Protection Regulation. You can read our privacy policy here.

Marketing Consent Clause

ADIB would like to keep you updated on its latest offerings, products and/or services that may be of interest to you. If you no longer wish to receive these promotional communications by call, SMS or email, simply “OPT OUT” to 2400.

Complaints Service Charter

To fulfill its commitment to you, ADIB has a clear and enhanced mechanism to address consumer complaints. ADIB is furthermore committed to providing you as its customer, service standards to meet or exceed global standards. For more information on complaints service charter please click this link​​​​